Thu 19 Mar 2020Following the advice from the Government concerning the Covid-19 pandemic, and as a responsible Employer we are currently adhering to government guidance relating to social distancing, and working from home where possible. Our office will remain open, but with a scaled-down, skeleton staff working an on/off rota every other day.
Nevertheless, should you need anything, we are still available on all the normal channels – phone, email and social media. We would simply discourage you from coming to office unless absolutely necessary.
As this is unchartered territory, changes may have to be made as the situation unfolds over the next few weeks & months ahead. We will keep you informed along the way.
Maintenance – if things go wrong
We politely ask that you are patient and ask for your understanding as we are working in unprecedented conditions and the availability of contractors may be less than previously.
In short, we want to prepare you in case of any delays, and in some cases even jobs that are urgent may not be attended to as quickly as we would hope or normally expect. We will do our utmost to get the jobs you are reporting attended to as quickly as possible but there are going to be inevitable delays due to circumstances out of our hands.
Minor issues will obviously need to be prioritised as such, at this time.
We are currently setting up Propertyfile, a system we have invested in that will enable you to report maintenance issues in a simple format via email using your phone/pc/tablet. You should be receiving an email message with instructions on how to report maintenance using the new system, in the coming days. In the meantime please continue to call 01480 218200 or email your designated property manager – either:
Please note that for the time being, all property inspections have been suspended until further notice.
We expect you to pay your rent as normal, but we are also conscious that for some tenants the might be real financial struggles ahead. This could be as a result of being laid off at work or reduced hours, due to the current economic climate. If you do find yourself in a position where you are unable to pay your rent due to Covid-19, you must contact us immediately so that we can at least make your landlord aware, and start a discussion with them.
We are aware that the government has just announced a 3 month mortgage payment holiday for landlords with buy-to-let mortgages. However please be aware every landlord has a different situation to the next. Therefore again, to reiterate, if you find yourself unable to pay your rent, please contact us to first. We would also recommend speaking to your local authority with regards to assessing if you would be eligible for any financial support from them.
Please remember that your rent is a priority payment and we do not recommend that you miss payments as it could result in you losing your home if you make false claims of hardship.
Finally, if you are currently self-isolating, or over 70 and need help with errands – please feel free to drop us a line and we will do what we can to try and help you.
We are adapting our way of working to ensure the safety of our team, their families and for the safety of you and your families and that of our contractors who have become part of our working family.
Business will continue as normally as it can in these unprecedented times, and I would like to thank you in advance for your understanding.
With best wishes
Lovett Sales & Lettings
"Been a tenant with Lovetts for the past five years In two different flats and always found them to be really helpful and friendly. Any repairs I had were always dealt with quickly. Only moving as being relocated with work."